MaestroQA
MaestroQA is a customer service quality assurance software. The platform enables teams to understand and improve the performance of their agents to ensure great customer service. MaestroQA offers flexible tools for users to derive metrics, coach agents and set up efficient workflow automations.
UX Designer
I worked with the engineering team to improve the usability of existing features and delivered user flows and high-fidelity wireframes of new features, such as the agent dashboard and metrics reporting system.
